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That was the case last week, when some members of the assignment management team in our Chicago office, along with their client contact, took a morning field trip to a local household goods warehouse in the Chicagoland area. There, representatives of Nelson Westerberg offered an informative look behind the scenes of an international household goods shipment.

Each role in the process–from Origin Agent to Freight Forwarder to Destination Agent–was thoroughly explained, questions were answered, and a full tour of the onsite storage facility was given.

In the facility, the team got a first-hand look at the various packing materials, boxes, crates, and lift vans, as well as an LDN air container and a 40 ft sea container (which the team, determined to experience exactly what an international shipment goes through, could not resist standing in).

At the end of the day, it was a chance to get up close and personal with a part of the relocation process that’s most important to mobile employees and their families. It was also a new and much-appreciated perspective that the team truly learned from.