In case you didn’t hear us screaming it from the rooftops, last year we hit a landmark achievement, earning the highest net satisfaction rating from mobile employees in Trippel’s Annual Nationwide Relocating Employee Survey for the tenth straight year. This “Decade of Dominance” offered compelling proof of the quality and consistency of our service experiences from the toughest critics around, employees on the move!
True to our Corporate Belief in going further, we are thrilled to share that we’ve surpassed this incredible milestone and pushed the bar even higher. The results of Trippel’s 2024 survey have just been released, and once again, we maintained our industry’s highest net satisfaction rating.
This marks the eleventh consecutive year of providing a level of transferee service that outranks every other major RMC!
Conducted by Trippel Survey and Research, LLC, this is the mobility industry’s most comprehensive and trusted third-party survey, providing unbiased rankings of the quality of relocation services based on direct feedback from mobile employees. The results allow HR and corporate professionals who manage mobile talent to accurately assess the employee experience, which is the single most important metric impacting recruitment and retention.
“Receiving the highest recognition from relocating employees for eleven consecutive years is a true honor. This milestone achievement underscores our colleagues’ unparalleled ability to make relocation effortless and effective, and their enduring drive for excellence in a world of work that is anything but consistent,” said Dave Bencivengo, President of Weichert Workforce Mobility.
We take great pride in our positive impact in helping clients attract, engage, and empower their talent, wherever work takes them.Dave Bencivengo
What does this mean to our clients?
For our clients, these accolades translate to confidence in our ability to keep their talent happy. This means they’re settled faster, more productive, and more likely to stay with the company. A great relocation experience also leads to more cheerleaders for their relocation program. And this speaks volumes in a climate where the competition for top talent is stiff and employees are more reluctant to move.
Beyond that, these results also build confidence in our clients’ decision to choose Weichert! An eleven-year record of unparalleled service excellence is the kind of validation that they can bring to their senior leadership. It says we are aligned with partners who will help us unleash the potential of our greatest asset: our people.
“This incredible news comes on the heels of our achievements in Trippel’s 20th Annual Relocation Managers’ Survey—Global Mobility Administration and Supplier Performance, where we earned the highest average service scores in seven of eight critical categories, including technology,” said Vicki Lander, Executive Vice President of Client Services.
Our Weichert Go platform propelled us to the Highest Average Score and the Highest Net Satisfaction rating, the latter a shocking 46 percentage points higher than our closest competitor and almost four times the industry average! With top scores from relocating employees AND those who manage them, we’re truly solidifying our position as the RMC of choice for global organizations invested in the long-term success of their talent.Vicki Lander
What does this mean for us?
Since the launch of Weichert Go, we’ve successfully merged technology and service excellence to deliver an unmatched, legendary experience for clients and their mobile talent. This game-changing mobility tech is empowering our clients with unparalleled and customizable reporting and dashboard capabilities, giving managers a holistic view of their entire program and mobile population so that they can predict costs, spot trends, and deploy talent quickly and confidently. And it’s making relocation infinitely more manageable for mobile talent, replacing time-wasting tasks with self-service tools that empower them to initiate services, select suppliers, schedule appointments, and manage documentation— all from a native mobile app.
While the evolution of our technology supplements and enhances the mobility experience, these survey results reconfirm that the faster relocation technology evolves, the more important the humans behind it become. As the world of work changes at a blistering pace, clients need an adaptable, responsive relocation partner focused on equipping them with the tools and support to ensure that their employees are in control, but never alone.
The results of this most recent survey — based on input from over 3,800 relocating employees — are an incredible source of pride for our company. Delivering service that is “best in class” is one thing; delivering it every day for eleven straight years—and maintaining that high standard through periods of global pandemic, economic uncertainty and our own technological transformation—is nothing short of amazing.
Congratulations again to our counselors and every person across our organization who has helped cultivate an experience-focused culture that wins awards, wins business, and – most notably –wins the hearts of the people we serve. Our technology and quality of service are truly redefining what is possible when it comes to talent mobility and the future of work. Here’s to our collective success and to many more years of record-breaking achievements.
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